---
title: Refund and Returns Policy - Sofly
description: At SoflyPart, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy carefully before initiating a return. Return Eligibility We accept returns on most unused, undamaged items within 15 calendar days of delivery. Items must be returned in their original packaging and […]
---

 

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# Refund and Returns Policy

At SoflyPart, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy carefully before initiating a return.

### **Return Eligibility**

We accept returns on most unused, undamaged items within **15 calendar days** of delivery. Items must be returned in their **original packaging** and in **resalable condition**.

**The following items are not eligible for return:**

Items marked as non-returnable or final sale

Custom-made parts or tools

Used, installed, or damaged items

Items returned after 15 days without prior approval

### **Return Process**

To initiate a return, please follow these steps:

**Contact us** at **soflypart@gmail.com** within 15 days of receiving your item.

Provide your **order number**, the **item(s)** to be returned, and the **reason** for return.

Wait for our customer service team to **approve** and provide the correct **return address and instructions**.

Ship the item back using a **trackable method**. Return shipping is the responsibility of the customer unless the return is due to a SoflyPart error.

We reserve the right to refuse returns that do not meet the above conditions.

### **Refunds**

Once your return is received and inspected, we will notify you of the **approval or rejection** of your refund.

If approved:

A refund will be issued to your **original method of payment** within **7–10 business days**

Shipping fees are **non-refundable**, unless the return is due to a SoflyPart error

For **credit card payments**, please allow additional time for the refund to appear on your statement

### **Exchanges**

Need a different size, part, or replacement?

Contact us at **soflypart@gmail.com** with your request

Exchanges are **subject to product availability**

For time-sensitive requests, we may recommend placing a **new order** and returning the original item

### **Damaged or Incorrect Items**

If you receive a **damaged, defective, or incorrect item**, please notify us within **3 business days** of delivery.

Please include:

**Photos** of the item, packaging, and shipping label

**Order number** and a brief description of the issue

We will resolve the issue by either **sending a replacement** or **offering a refund** at no extra cost.

### **Return Address**

Returns must be sent to our **designated return warehouse**.  
**Do not send items to our original shipping or registered business address without prior approval**, as such returns may not be processed.

The correct return address will be provided after your request is approved by our support team.

### **Important Notes**

**Cash on Delivery (COD)** returns are not accepted

We are not responsible for **lost or damaged return shipments**

**Unauthorized returns** will not be accepted or refunded

Bulk or wholesale orders may be subject to **separate terms**

### **About Our Addresses**

Please note: Our company is officially registered at the following location for administrative purposes only:  
**Room 1802B-A6, Fortress Tower, 250 King’s Road, North Point, Hong Kong**

This is **not a warehouse or logistics hub**. Most shipments and return processing take place through facilities in **Mainland China**.  
To avoid return issues, please **do not send items directly to the Hong Kong address** unless specifically instructed. We appreciate your understanding.

### **Need Help?**

Email: soflypart@gmail.com  
Business Hours:

Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Sat 10:00 AM–5:00 PM (GMT+8)

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