--- title: Shipping Policy - Sofly description: SoflyPart Global Shipping PolicyEffective Date: 2020-6-18 IntroductionAt SoflyPart, we are committed to delivering high-quality watch parts and repair tools to professionals and enthusiasts around the world. We ship globally from Guangzhou, China, ensuring fast, secure, and professional delivery service to over 100 countries. Shipping CarriersWe partner with reliable international logistics providers to offer efficient delivery […] --- [Skip to content](#content) # Shipping Policy **SoflyPart Global Shipping Policy** _Effective Date: 2020-6-18_ **Introduction** At **SoflyPart**, we are committed to delivering high-quality watch parts and repair tools to professionals and enthusiasts around the world. We ship globally from **Guangzhou, China**, ensuring fast, secure, and professional delivery service to over 100 countries. **Shipping Carriers** We partner with reliable international logistics providers to offer efficient delivery options: **DHL Express** – Primary carrier for most international orders **FedEx / UPS** – Available upon request for large orders or specific regions **China Post / EMS / ePacket** – Affordable options for lightweight packages **Order Processing Time** Orders are processed within **1–3 business days** after payment confirmation Most in-stock items ship within **48 hours** Orders involving bulk quantities or custom items may require additional processing time (we’ll inform you in advance) **International Shipping Destinations** We deliver to customers worldwide, including the following regions: North America Europe Asia-Pacific Middle East South America Africa Oceania **Customs and Import Fees** International shipments may be subject to **customs duties, VAT, or local import fees**, depending on your country’s regulations. These charges are the **responsibility of the buyer**, and SoflyPart cannot be held liable for delays due to customs clearance. **Estimated Delivery Times** | **Region** | **Estimated Delivery Time** | | ------------------------------------- | --------------------------- | | Asia (incl. Hong Kong, Macau, Taiwan) | 2–10 business days | | Europe | 7–20 business days | | North America | 7–21 business days | | Middle East | 10–22 business days | | South America | 15–27 business days | | Africa | 15–27 business days | | Oceania (Australia, New Zealand) | 8–20 business days | _Please note: Delivery may be affected by customs inspections or shipping to remote locations._ **Shipping Rates** Shipping fees are calculated based on **weight**, **delivery address**, and **chosen courier** **Standard international shipping starts at $0 USD** **DHL Express** rates are visible during checkout **Free shipping** may apply for promotional campaigns or qualifying bulk orders Contact us for **custom shipping quotes** for oversized or special shipments **Shipping Delays & Exceptions** Your delivery may be delayed due to: Incomplete or inaccurate shipping details Public holidays or peak-season backlogs Customs inspections and processing Natural disasters, health restrictions, or force majeure events We recommend tracking your parcel regularly and communicating with your local customs office if necessary. **Tracking & Support** Tracking details will be emailed upon shipment You can view your order status in your **SoflyPart account dashboard** For inquiries, contact: **soflypart@gmail.com** **Lost or Damaged Shipments** If your parcel is missing or arrives damaged: **Lost item:** Notify us within **15 business days** of the expected delivery date **Damaged item:** Email us within **3 business days**, attaching photos of the item, packaging, and label We will work directly with the shipping provider to find a resolution. **Additional Address Notice** SoflyPart is legally registered in Hong Kong at the following address: **Room 1802B-A6, Fortress Tower, 250 King’s Road, North Point, Hong Kong** This address is for **legal and administrative purposes only**. It is **not a shipping or returns address**. All orders and returns are handled via our warehouse in **Guangzhou, China**. Please **do not send returns or correspondence** to the Hong Kong address without prior communication. Unauthorized shipments may not be processed. **Contact Us** If you have any questions or special requests related to your shipment: **Email:** **soflypart@gmail.com** **Business Hours:** Monday–Friday, 9:00 AM–6:00 PM (GMT+8) Sat 10:00 AM–7:00 PM (GMT+8) ```json {"@context":"https://schema.org","@graph":[{"@type":["Store","Organization"],"@id":"https://www.soflypart.com/#organization","name":"Sofly","url":"https://www.soflypart.com","logo":{"@type":"ImageObject","@id":"https://www.soflypart.com/#logo","url":"https://www.soflypart.com/wp-content/uploads/2019/12/Sofly-logo.png","contentUrl":"https://www.soflypart.com/wp-content/uploads/2019/12/Sofly-logo.png","caption":"Soflypart","inLanguage":"en-US","width":"180","height":"62"},"openingHours":["Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday 09:00-17:00"],"image":{"@id":"https://www.soflypart.com/#logo"}},{"@type":"WebSite","@id":"https://www.soflypart.com/#website","url":"https://www.soflypart.com","name":"Soflypart","publisher":{"@id":"https://www.soflypart.com/#organization"},"inLanguage":"en-US"},{"@type":"BreadcrumbList","@id":"https://www.soflypart.com/shipping-policy/#breadcrumb","itemListElement":[{"@type":"ListItem","position":"1","item":{"@id":"https://www.soflypart.com","name":"Home"}},{"@type":"ListItem","position":"2","item":{"@id":"https://www.soflypart.com/shipping-policy/","name":"Shipping Policy"}}]},{"@type":"WebPage","@id":"https://www.soflypart.com/shipping-policy/#webpage","url":"https://www.soflypart.com/shipping-policy/","name":"Shipping Policy - Sofly","datePublished":"2025-06-18T10:22:17+08:00","dateModified":"2025-06-18T10:27:56+08:00","isPartOf":{"@id":"https://www.soflypart.com/#website"},"inLanguage":"en-US","breadcrumb":{"@id":"https://www.soflypart.com/shipping-policy/#breadcrumb"}},{"@type":"Person","@id":"https://www.soflypart.com/shipping-policy/#author","name":"Lao","image":{"@type":"ImageObject","@id":"https://www.soflypart.com/wp-content/litespeed/avatar/1f4c17d144b9ddb17c3f7ecd4786d224.jpg?ver=1785384543","url":"https://www.soflypart.com/wp-content/litespeed/avatar/1f4c17d144b9ddb17c3f7ecd4786d224.jpg?ver=1785384543","caption":"Lao","inLanguage":"en-US"},"worksFor":{"@id":"https://www.soflypart.com/#organization"}},{"@type":"Article","headline":"Shipping Policy - Sofly","datePublished":"2025-06-18T10:22:17+08:00","dateModified":"2025-06-18T10:27:56+08:00","author":{"@id":"https://www.soflypart.com/shipping-policy/#author","name":"Lao"},"publisher":{"@id":"https://www.soflypart.com/#organization"},"description":"SoflyPart Global Shipping PolicyEffective Date: 2020-6-18","name":"Shipping Policy - Sofly","@id":"https://www.soflypart.com/shipping-policy/#richSnippet","isPartOf":{"@id":"https://www.soflypart.com/shipping-policy/#webpage"},"inLanguage":"en-US","mainEntityOfPage":{"@id":"https://www.soflypart.com/shipping-policy/#webpage"}}]} ```