Shipping Policy
SoflyPart Global Shipping Policy
Effective Date: 2020-6-18
Introduction
At SoflyPart, we are committed to delivering high-quality watch parts and repair tools to professionals and enthusiasts around the world. We ship globally from Guangzhou, China, ensuring fast, secure, and professional delivery service to over 100 countries.
Shipping Carriers
We partner with reliable international logistics providers to offer efficient delivery options:
DHL Express – Primary carrier for most international orders
FedEx / UPS – Available upon request for large orders or specific regions
China Post / EMS / ePacket – Affordable options for lightweight packages
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation
Most in-stock items ship within 48 hours
Orders involving bulk quantities or custom items may require additional processing time (we’ll inform you in advance)
International Shipping Destinations
We deliver to customers worldwide, including the following regions:
North America
Europe
Asia-Pacific
Middle East
South America
Africa
Oceania
Customs and Import Fees
International shipments may be subject to customs duties, VAT, or local import fees, depending on your country’s regulations. These charges are the responsibility of the buyer, and SoflyPart cannot be held liable for delays due to customs clearance.
Estimated Delivery Times
| Region | Estimated Delivery Time |
| Asia (incl. Hong Kong, Macau, Taiwan) | 2–10 business days |
| Europe | 7–20 business days |
| North America | 7–21 business days |
| Middle East | 10–22 business days |
| South America | 15–27 business days |
| Africa | 15–27 business days |
| Oceania (Australia, New Zealand) | 8–20 business days |
Please note: Delivery may be affected by customs inspections or shipping to remote locations.
Shipping Rates
Shipping fees are calculated based on weight, delivery address, and chosen courier
Standard international shipping starts at $0 USD
DHL Express rates are visible during checkout
Free shipping may apply for promotional campaigns or qualifying bulk orders
Contact us for custom shipping quotes for oversized or special shipments
Shipping Delays & Exceptions
Your delivery may be delayed due to:
Incomplete or inaccurate shipping details
Public holidays or peak-season backlogs
Customs inspections and processing
Natural disasters, health restrictions, or force majeure events
We recommend tracking your parcel regularly and communicating with your local customs office if necessary.
Tracking & Support
Tracking details will be emailed upon shipment
You can view your order status in your SoflyPart account dashboard
For inquiries, contact: [email protected]
Lost or Damaged Shipments
If your parcel is missing or arrives damaged:
Lost item: Notify us within 15 business days of the expected delivery date
Damaged item: Email us within 3 business days, attaching photos of the item, packaging, and label
We will work directly with the shipping provider to find a resolution.
Additional Address Notice
SoflyPart is legally registered in Hong Kong at the following address:
Room 1802B-A6, Fortress Tower, 250 King’s Road, North Point, Hong Kong
This address is for legal and administrative purposes only. It is not a shipping or returns address.
All orders and returns are handled via our warehouse in Guangzhou, China.
Please do not send returns or correspondence to the Hong Kong address without prior communication. Unauthorized shipments may not be processed.
Contact Us
If you have any questions or special requests related to your shipment:
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Sat 10:00 AM–7:00 PM (GMT+8)